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ABOUT ME - RESUME

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Iam

A USER ADVOCATE

 

Every project starts with a statement, a goal. Whether the goal is a business goal, a marketing goal, a technical goal, there is always an underlying user goal. If you start every project with the question "What is the user problem I am trying to solve?" the other question is solved by default.

PROFILE

Results-oriented, fearless UX designer with many years of experience designing desktop and mobile applications for Amazon, Visa, Intuit, GoDaddy, LifeLock, Prudential, American West Airlines, and Microsoft

SKILLS

Accessibility ⧫ Color theory ⧫ Competitive analysis ⧫ Cross- functional team leadership ⧫ Led design workshops ⧫ Heuristic evaluations ⧫ Information architecture ⧫ Interaction design ⧫ Problem solving & innovation ⧫ Project management ⧫ Typography ⧫ User testing and research

WORK EXPERIENCE
Sr. Product Designer
at Intuit, Mountain View, CA
​2017 - 2018

Key Achievements:

  • Reimagined the sales form customization process for QB

  • Created design and testing plans (with timelines)

  • Provided software instruction for several design tools

  • Performed extensive user testing, including “Follow Me

  • Home” assessments, remote testing with customer interviews, surveys, and customer email feedback

Sr. User Experience Designer
Freelance
​2015 - 2017

Clients:

Wells Fargo, Enlighted, LifeLock, Motif, Bank of the West, Asurion, Visa, Williams-Sonoma

Key Achievements:

  • Restructured portions of banking applications in both responsive web and native mobile for both iOS and Android

  • Redesigned tablet application for commercial space management

  • Executed total reimagining of backup application (iOS and Android)

  • Designed innovative internal applications to improve workflow

User Experience Designer
at Amazon.com, Seattle, WA
​2010 - 2014

Key Achievements:

  • 2 patents “Fewer Terms, More Results” and “Smart Title Truncation”

  • Led team of 5, managed and prioritized design team workload Interviewed and hired new designers, mentoring new teammates

  • Guided features for upcoming roadmap in coordination with Executives, Project Management, & Development.

  • Improved parity between desktop and mobile web, tablet, iOS, and Android applications.

VOLUNTEER EXPERIENCE OR LEADERSHIP

  • Implemented Lunch & Learn program (2018)

  • Led accessibility training to designers and PMs (2016- 2018)

  • Mentored 8 junior designers (2010-2018)

  • Redesigned standards library (2016-2018)

  • Led multiple UX team trainings to groups of 10 or more (2016-2018)

  • Winner of LifeLock’s Golden Spark Plug award for innovation (2016)

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